Question 1

Trouble with Scheduling

Accepted Answer

Click Book Now — then select a date and hit the green circle next to a bay if you are in Map mode. Create an account with your email and you will be good to go. Gray indicates unavailable. Contact nnotto@pinhighpgh.com or text/call 716-860-3717 if trouble persists and we will work with you to schedule if needed.

Question 2

How does a Free Play Session work?

Accepted Answer

Think of it like booking a tee time without the walk, the weather, or the foursome in front of you looking for their ball. You reserve a private bay by the hour, show up with your clubs, pick a course or the range, and go. Pricing is per bay, not per person, so you can come solo or bring a group.

Question 3

How many people can play in a bay at once?

Accepted Answer

Four golfers per bay is the sweet spot. Average speed of play is roughly 1 hour per 18 holes per golfer but that is variable. More than four is completely fine. Currently, our occupancy is max of 20.

Question 4

How long should I book for?

Accepted Answer

Very scientific answer: it depends. Rough guide: Solo practice: 60 minutes if you're focused, 90 if you like to overanalyze. Two golfers: 90 minutes to 2 hours is usually fine for 18. Group/corporate outings — as long as you would like, there is no limit.

Question 5

Do I need a membership to play here?

Accepted Answer

No. You can book Free Play Sessions whenever you want and pay as you go. A membership is for people who know they'll be here a lot and would like their bank account to suffer slightly less in the process.

Question 6

What's the real difference between Free Play and an Exclusive Membership?

Accepted Answer

Free Play is: "I'll book when I feel like it and hope there's a spot." Membership is: "I know I'm playing every week, I'd like cheaper hours, and I'd prefer not to fight everyone else for prime times." Members get included hours each month, discounted rates on extra time, and earlier booking windows. If you play more than your clubs see daylight now, membership usually wins.

Question 7

Can I share a membership with my buddy?

Accepted Answer

Memberships are set up for a primary member, not a committee. You're welcome to bring friends to play on your time, but the account, billing, and perks stay under one name.

Question 8

How does League Play work?

Accepted Answer

Leagues run in defined seasons, usually fall and winter when Pittsburgh reminds you it hates golf. You (or your team) book a bay once a week during the league window, play your round, and submit your scores. Formats change — teams, individual, handicapped — but the idea is simple: regular, structured golf with enough accountability that you actually show up.

Question 9

Do I have to be a member to join a league?

Accepted Answer

No. Leagues are open to members and non-members. Members may get first dibs or better pricing, but we're not gatekeeping the fun. That said, spots can fill quickly, so being on the email list or having a membership doesn't exactly hurt your chances.

Question 10

How does nearly 24/7 access actually work?

Accepted Answer

After you book, you'll get an email with your secure entry instructions and bay details. During your reserved time, you unlock the door, walk in, and head straight to your bay. The space is monitored and access is limited to booked players, so you're not wandering into a random free-for-all.

Question 11

What should I bring and what should I wear?

Accepted Answer

Bring your own clubs, a glove, and whatever you'd normally wear to play golf or practice without a dress code. Non-metal golf shoes or clean sneakers are perfect. We provide the balls, the tech, and the space. You provide the swings and the excuses.

Question 12

Do you have clubs available for use?

Accepted Answer

Yes. Pin High PGH has a left-handed and right-handed adult set available for customer use. Please call or email ahead to confirm availability.

Question 13

Do you serve food or alcohol?

Accepted Answer

Nope. We're a performance-focused indoor golf space, not a bar disguised as a driving range. You're welcome to bring your own drinks and store in your mini fridge or snacks as well.

Question 14

What's your cancellation policy?

Accepted Answer

Short version: if you know you can't make it, cancel as early as you can. There's a standard window (shown during booking) where you can reschedule or cancel without a penalty within 12 hours of your scheduled time. Inside that window, you may be charged. We get that life happens, we just ask that you don't wait until your tee time has already started. For urgent or emergencies contact 716-860-3717 and we will work with you.

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